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3D Universe Reviews

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Overall Rating

4.0
9 Reviews
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About 3D Universe

Shop3DUniverse.com is an online store that offers a variety of 3D printing products and services. They provide free shipping for all orders over $35 within the lower 48 states of the USA, with shipments usually taking 2-6 days to arrive. They offer a range of expedited shipping options for faster delivery. For international shipments, delivery time varies by location and service chosen.

In terms of products, they offer a variety of 3D printers and related hardware. For instance, they sell the Ultimaker S3 3D printer, which combines many of the best features from the Ultimaker S5 into a smaller, more budget-friendly device. They also sell Simplify3D Software, a build preparation software that provides powerful features and intelligent automation to help with each step of the 3D printing workflow.

Their return policy stipulates that a Return Merchandise Authorization Number (RMA#) must be assigned to all shipments being returned to 3D Universe. They do not accept returns of filament once the packaging has been opened, and hardware products cannot be returned once they have been opened.

Please note that this information is based on the latest available data and may be subject to change.

3D Universe Pros & Cons

Pros of shop3duniverse.com

Product Range

  • Wide selection of 3D printers, filaments, and accessories
  • Offers specialized products like UltiMaker Method XL and S7 Pro Bundle

Customer Support

  • Known for excellent customer service
  • Provides free consultations via one-on-one Zoom meetings

Educational Resources

  • Offers tutorials, guides, and webinars on 3D printing technology

Quality Assurance

  • Curates a selection of high-quality products

User Experience

  • User-friendly website with easy navigation and search functionality

Charitable Involvement

  • Works with e-NABLE to provide free 3D printed prosthetic devices

Payment Options

  • Offers flexible payment plans through Sezzle (Buy Now, Pay Later)

Cons of shop3duniverse.com

Return Policy

  • 14-day return window may be short for some customers
  • Returns incur a $9.99 fee plus 13% HST tax

Pricing

  • Some products may be more expensive compared to competitors

Limited Information

  • Lack of detailed pricing information on some products

Refund Process

  • Refunds may take one to two billing cycles to appear on credit card statements

Exchange Limitations

  • Exchanges are only possible for items of the same value

Used Products

  • Non-refundable policy for used products

3D Universe Coupon & Discount Codes

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3D Universe Customer Reviews (9)

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Darla Riley
Darla Riley
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Feb 13, 2023
Declan Murphy
Declan Murphy
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Feb 12, 2023
Margie Hutchins
Margie Hutchins
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Feb 10, 2023
Sarah Parsons
Sarah Parsons
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Feb 10, 2023
Kian Townsend
Kian Townsend
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Feb 9, 2023
Frank Paulus
Frank Paulus
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Feb 9, 2023
Lyle Chandonnet
Lyle Chandonnet
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Feb 9, 2023
Holly Shetler
Holly Shetler
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Feb 8, 2023
Bill Usamov
Bill Usamov
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Feb 8, 2023

3D Universe Customer’s Q&A

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3D Universe Features and Benefits

Key Features and Benefits of shop3duniverse.com:

  1. Wide Product Range: Offers a variety of 3D printers, filaments, laser cutters, and related supplies.
  2. Educational Resources: Provides tutorials, guides, and webinars to help users understand and utilize 3D printing technology.
  3. Customer Support: Known for excellent customer service and support, ensuring a smooth shopping experience.
  4. Quality Assurance: Curated selection of high-quality products, ensuring reliability and performance.
  5. User-Friendly Website: Easy navigation and search functionality, making it simple to find desired products.
  6. Specialized Products: Features products like the UltiMaker Method XL and S7 Pro Bundle, which offer advanced features such as dual-extrusion printing, heated build chambers, and high dimensional accuracy.
  7. Free Consultations: Offers one-on-one Zoom meetings for personalized consultations on 3D printing needs.
  8. Comprehensive Packages: Provides bundles like the UltiMaker S7 Pro Bundle, which includes additional accessories for enhanced productivity and convenience.
  9. Environmental Control: Integrated air managers in some products for improved temperature control and air filtration.
  10. Remote Control: Features like Remote CloudPrint control for managing prints from anywhere.

These features and benefits make shop3duniverse.com a valuable resource for 3D printing enthusiasts and professionals.

3D Universe Pricing

Shop3DUniverse.com offers competitive pricing for UltiMaker products with a price guarantee. If you receive a lower quote from an authorized reseller, they will beat that quote by an additional 5%. Additionally, they provide a 30-day return policy for all products.

3D Universe FAQs

FAQ

3D Universe Return Policy?

Return Policy for shop3duniverse.com

shop3duniverse.com offers a 14-day return policy for unused items from the date of receipt. Here are the key points of their return policy:

Eligibility

  • Items must be unused and in the same condition as received
  • All original packaging, tags, and boxes must be intact

Process

  • Customers need to request a return label from shop3duniverse.com
  • The label is typically provided within 1-2 business days

Refund Details

  • The refund includes the price of the item and taxes
  • A $9.99 fee plus 13% HST tax is deducted for return shipping and handling
  • Refunds are processed after the item is received and inspected
  • Credit card refunds may take one to two billing cycles to appear

Exchanges

  • Exchanges are possible for items of the same value
  • For items of different value, a refund is processed
  • Customers are advised to place a new order for the desired item

Important Notes

  • Used products are non-refundable
  • shop3duniverse.com reserves the right to refuse returns of used items
  • All returns or exchanges require prior authorization
FAQ

How To Open A 3D Universe Account?

To open an account on shop3duniverse.com, follow these steps:

  1. Visit the website: Go to shop3duniverse.com.
  2. Click on "Account": Located at the top right corner of the homepage.
  3. Select "Create Account": This option will be available in the dropdown menu.
  4. Fill in the required details: Enter your name, email address, and password.
  5. Submit the form: Click on the "Create" button to complete the process.
  6. Verify your email: Check your inbox for a verification email and follow the instructions to verify your account.

These steps will help you set up an account on shop3duniverse.com.

FAQ

3D Universe Alternatives

Top 10 shop3duniverse.com alternatives:

  1. Myminifactory: Known for a variety of files, especially gaming miniatures. Offers batch purchases and crowdfunding-style campaigns.
  2. Cults3D: A popular platform with a wide range of 3D models, including art, fashion, and home decor.
  3. Printables: Offers a large selection of free and paid 3D models, with a focus on user-friendly search functionality.
  4. CGTrader: Features a vast collection of 3D models, including those for commercial use. Known for high-quality models.
  5. TurboSquid: A marketplace for professional 3D models, often used in animation, gaming, and VR projects.
  6. Pinshape: Provides a community-driven platform with a variety of 3D printable files, including tutorials and tips.
  7. Thangs: A search engine for 3D models that aggregates files from various sources, making it easy to find specific models.
  8. YouMagine: Focuses on open-source 3D models, encouraging collaboration and sharing among users.
  9. GrabCAD: A community for engineers and designers, offering a large library of CAD files and 3D models.
  10. Zortrax Library: Offers a collection of 3D models optimized for Zortrax printers, including various categories like architecture and education.
FAQ

Are there any shipping delays currently?

Yes, due to ongoing supply-chain issues, shipping transit times are longer than usual and may take two or three weeks to arrive.
FAQ

Does 3D Universe offer free shipping?

Yes, free shipping is offered for all orders within the lower 48 states.
FAQ

What is the cut-off time for expedited shipping?

The order must be received by 2 pm Central Time (Mon-Fri) in order to ship the same day.
FAQ

Can 3D Universe ship to all countries?

No, due to current restrictions, 3D Universe does not ship to certain countries. Check the list on the website.
FAQ

How do I return an item to 3D Universe?

A Return Merchandise Authorization Number (RMA#) must be obtained by contacting 3D Universe, and it must be prominently displayed on the shipping label.
FAQ

Can I return the filament once the packaging has been opened?

No, 3D Universe does not accept returns of filament once the packaging has been opened.
FAQ

What do I do if my shipment is damaged or short?

Notify 3D Universe within 24 hours of receipt, and they will send their shipper to inspect and pick up the damaged items.
FAQ

About shop3duniverse.com Prices and Cost?

Shop3duniverse.com is an ecommerce business that sells a variety of 3D printers and supplies. The company also works extensively with the e-NABLE volunteer community, making free 3D printed prosthetic devices for people around the world. As of November 2023, the revenue from online sales was reported to be $483,589. This exceeds the median revenue in the same industry, which stands at $271,973. However, specific prices and costs of individual items are not available in the provided information. Therefore, for detailed pricing, it would be best to visit the website directly.

FAQ

How can I contact Shop3duniverse.com?

You can contact Shop3duniverse.com by phone at 800-689-4344 or by email at support@3duniverse.org or info@3duniverse.org.

FAQ

About shop3duniverse.com Popular Products and Services?

Shop3DUniverse.com is a website that offers a variety of products related to 3D printing technology. Their inventory includes 3D printers, filaments, accessories, and educational resources. They provide a wide range of options to cater to the needs of individuals, businesses, and educational institutions interested in the field of 3D printing. In November 2023, Shop3DUniverse.com, operating in the Computers and Technology industry, achieved a revenue of $483,589 from online sales. The website maintained a conversion rate of 1.00-1.50%, and the average order value (AOV) for Shop3DUniverse.com ranged from $1025 to $1050. The website received a total of 45,134 sessions. They also work extensively with the e-NABLE volunteer community, making free 3D printed prosthetic devices for people around the world.

FAQ

How long does it take to ship products from shop3duniverse.com?

3D Universe offers free shipping for all orders over $35 within the lower 48 states (with some exceptions). Shipments usually take 2-6 days to arrive, depending on the items ordered and your shipping location. With rare exceptions, all USA orders for in-stock items will be shipped the same or next business day. If you choose an expedited shipping option, the order must be received by 2pm Central Time in order to ship the same day. Otherwise, it will ship the following business day. For international shipments, delivery time varies by location and service chosen. Customers are responsible for all import-related taxes, duties and fees, which vary by country. Customers are responsible for any return shipping charges, except in special situations with prior agreement from 3D Universe. 3D Universe cannot be held responsible for merchandise not received due to an incorrect or incomplete shipping address being entered. 3D Universe does not ship merchandise over $50 to Mexico, since our shipping carriers will not insure the packages. Due to current restrictions from our shipping carriers, 3D Universe does not currently ship merchandise to the following countries: Afghanistan, Belarus, Greece, Israel, Laos, Macao, Myanmar, Niger, Niue, Russia, Sudan, Syria, Thailand, Ukraine, and Yemen.

FAQ

How do I contact shop3duniverse.com customer service?

You can contact the customer service of shop3duniverse.com by calling them at 800-689-4344 or by sending an email to support@3duniverse.org or info@3duniverse.org. They encourage customers not to hesitate to reach out for any assistance.

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